As the Vice President of Small Business, Strategy & Partnerships at RBC, Don provides strategic oversight and leads a team that is responsible for delivering marketing-leading solutions, partnerships, and client experiences that go beyond traditional banking to help Canadian entrepreneurs successfully start, manage and grow their business. Don also manages the development of RBC’s strategy for the broader Business Financial Services portfolio, including the group’s client experience, CRM (client relationship management), and data analytics strategies. Don joined RBC in 2001 and has 20 years of experience within the financial services and banking sector. He was most recently the Regional Vice President of the South Western Ontario Region, leading a team of RBC Advisors to support the growth of small and commercial business clients in the community. Prior to joining RBC, Don served as an Infantry Officer in the Canadian Army where he led soldiers on a number of domestic and international operations and worked in both staff and training roles. Beyond his small business clients, Don is passionate about contributing to the growth of communities and supporting military veterans. He helped co-found the Treble Victor Group (3V) – a network of ex-military leaders who work to support one another in their post-service careers. He is also on the Board of the Ontario Chamber of Commerce and Goodwill Industries (Ontario Great Lakes).